Privacy Policy

This Privacy Policy explains how ZEMME (“we”, “us”, “our”) collects, uses, discloses, stores, and protects your personal data when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website or submitting your personal data to us, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable law.

1. About Us

Brand Name: ZEMME
Business / Company Name: ZEMME Enterprise
Registration No: CA0355837-K
Contact Email: hello@zemmeofficial.com

2. Personal Data We May Collect

We may collect personal data that you provide directly to us or that is collected automatically when you use our website.

This may include:

  • full name
  • email address
  • phone number
  • billing address
  • shipping address
  • order details
  • payment-related information required to process transactions
  • account or login details, if applicable
  • communications, enquiries, feedback, or complaints submitted to us
  • marketing preferences
  • technical information such as IP address, browser type, device information, pages visited, and website usage data
  • social media handle or profile details where you contact us through social platforms

If you provide us with personal data relating to another person, you confirm that you are authorized to do so.

3. How We Collect Personal Data

We may collect your personal data through various channels, including when you:

  • visit or browse our website
  • place an order
  • create an account
  • subscribe to our mailing list
  • contact us by email, social media, messaging apps, or website forms
  • participate in promotions, giveaways, surveys, or campaigns
  • request customer support, exchange review, or after-sales assistance
  • interact with cookies or similar website technologies

Official guidance says a privacy notice should tell people how their personal data is processed so they can make informed choices before submitting it.

4. Purposes of Processing

We may process your personal data for purposes including:

  • processing and fulfilling your orders
  • arranging shipping and delivery
  • processing payments and preventing fraudulent transactions
  • communicating with you about your orders, enquiries, or requests
  • providing customer service and after-sales support
  • administering exchanges, return reviews, store credit, and related requests
  • operating, maintaining, and improving our website and services
  • sending service-related notices and transactional communications
  • sending marketing, promotional, and campaign updates, where permitted
  • verifying identity and protecting against misuse, fraud, or abuse
  • complying with legal, regulatory, tax, accounting, or enforcement requirements
  • establishing, exercising, or defending legal claims

5. Marketing Communications

Where permitted by law, we may send you marketing communications about our products, launches, promotions, or brand updates.

You may opt out of receiving marketing communications from us at any time by:

  • clicking the unsubscribe link in our emails, where available
  • contacting us at hello@zemmeofficial.com
  • following any opt-out instructions provided in the relevant communication

Malaysia’s PDPA framework recognizes withdrawal of consent and objection to direct marketing as data subject rights.

6. Disclosure of Personal Data

We may disclose your personal data to third parties where necessary for the purposes described in this Privacy Policy, including:

  • payment gateway providers
  • e-commerce platform providers
  • courier, delivery, and logistics partners
  • website hosting, analytics, and technology service providers
  • customer service, communication, or CRM tools
  • marketing, advertising, or campaign service providers
  • professional advisers such as lawyers, accountants, auditors, or insurers
  • regulators, authorities, law enforcement agencies, or other parties where required by law
  • business partners or service providers engaged to support our operations

We do not sell your personal data as part of our ordinary retail operations.

7. Cross-Border Transfers

Your personal data may be transferred to, stored in, or processed in jurisdictions outside Malaysia where our service providers, platforms, or technology partners operate.

Where such cross-border transfers take place, we will take reasonable steps to ensure that your personal data is protected in a manner consistent with applicable data protection requirements.

Malaysia’s privacy regulator has issued dedicated guidance on cross-border transfers, which is a sign this is now an important compliance area for organizations handling personal data.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • remember user preferences
  • improve website functionality and performance
  • analyze website traffic and user behavior
  • support security and fraud prevention
  • measure the effectiveness of marketing and advertising

You may control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Data Security

We take reasonable steps to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include administrative, technical, and organizational safeguards such as limited access controls, secure third-party service providers, and system monitoring.

However, no transmission or storage system can be guaranteed to be completely secure.

Malaysia’s regulator also issued a 2025 data breach notification guideline, which indicates breach response and safeguards are now a live compliance issue.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for business, legal, accounting, tax, dispute resolution, fraud prevention, and record-keeping purposes.

When personal data is no longer required, we may delete, destroy, anonymize, or securely dispose of it in accordance with our internal practices and applicable law.

11. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate, incomplete, misleading, or outdated personal data
  • withdraw consent to processing, where consent is the basis relied upon
  • request cessation of direct marketing communications
  • ask questions about how your personal data is processed

The Malaysian regulator’s FAQ expressly identifies rights such as access, correction, withdrawal of consent, and objection to direct marketing.

To make a request, please contact us at hello@zemmeofficial.com. We may request information to verify your identity before processing your request.

We reserve the right to refuse or limit a request where permitted or required by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment tools, social media platforms, or external services. We are not responsible for the privacy practices, policies, or content of those third parties.

We encourage you to review their privacy policies before providing any personal data to them.

13. Minors

Our website and products are not intended to be directed specifically to children. If you are under the age of majority, you should only use our website with the involvement of a parent or legal guardian.

14. Changes to This Privacy Policy

We may update, amend, or revise this Privacy Policy from time to time by posting the updated version on our website.

Your continued use of our website after any changes are posted will constitute acknowledgment of the updated Privacy Policy to the extent permitted by law.

15. Contact Us

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: hello@zemmeofficial.com