Terms of Service

Welcome to ZEMME. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms, together with any policies referenced on this website, including our Privacy Policy, Exchange & Return Policy, and Shipping / Delivery Policy.

If you do not agree to these Terms, please do not use this website or purchase from us.

1. About Us

This website is operated by ZEMME.

Business details:
Company Name: ZEMME Enterprise
Registration No.: CA0355837-K
Contact Email: hello@zemmeofficial.com

2. Eligibility to Use Our Website

By using this website, you confirm that you are at least the age of majority in your country or have obtained the consent of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

3. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, images, colours, sizes, materials, and measurements displayed on our website are as accurate as possible.

However:

  • colours may vary depending on screen or device settings
  • minor variations in finish, texture, or appearance may occur
  • product images are for illustration purposes only and may differ slightly from the actual item

All products are subject to availability. We reserve the right to update, modify, discontinue, or limit quantities of any product at any time without prior notice.

4. Pricing

All prices shown on our website are listed in the applicable currency displayed at checkout, unless otherwise stated.

We reserve the right to change prices, promotions, shipping fees, product information, or availability at any time without prior notice.

In the event of any pricing error, typographical error, technical error, or system malfunction, we reserve the right to correct such error and to cancel or refuse any affected order. If payment has already been made for an order that is cancelled due to such error, the matter will be handled in accordance with applicable law.

5. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected product(s).

Your order is not considered accepted until ZEMME has reviewed it and issued a confirmation of acceptance, such as a shipment confirmation or other order acceptance notice.

An order acknowledgement or automated confirmation email only confirms that we have received your order request. It does not constitute final acceptance of your order.

We reserve the right to reject, cancel, or limit any order at our discretion, including where:

  • a product is unavailable
  • payment cannot be processed or verified
  • billing or shipping details are inaccurate or incomplete
  • we suspect fraud, abuse, or an unauthorized transaction
  • there is a pricing, product listing, or technical error
  • the order breaches these Terms or any of our policies

6. Order Review and Customer Responsibility

You are responsible for reviewing your order carefully before submitting it, including:

  • product selection
  • size or variation selected
  • quantity
  • shipping address
  • billing details
  • contact information

Please ensure all details are accurate before completing checkout. We are not responsible for delays, failed deliveries, or losses arising from incorrect or incomplete information provided by you.

7. Promotions and Discount Codes

From time to time, ZEMME may offer promotional campaigns, discount codes, bundles, gifts, or special offers.

Unless otherwise stated:

  • promotions cannot be combined
  • discount codes may only be used once per customer or per order, where applicable
  • promotions are valid only during the stated period
  • promotions may be amended, suspended, or withdrawn at any time without prior notice
  • misuse of promotions, discount codes, referral benefits, or voucher systems may result in cancellation of the affected order

Promotions are not exchangeable for cash and are subject to any additional terms stated in the relevant campaign.

8. Payment

Payments are processed through third-party payment providers or gateways made available on our website.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not store full payment card details unless expressly stated otherwise through a compliant payment service provider. Payment processing may be subject to additional checks, verification, or fraud screening by us or our payment partners.

9. Shipping and Delivery

Delivery timelines provided on our website are estimates only and are not guaranteed unless expressly stated.

Delays may occur due to:

  • courier service disruption
  • customs clearance
  • public holidays
  • peak season volume
  • force majeure events
  • incomplete or inaccurate delivery details
  • other circumstances beyond our reasonable control

Further details regarding shipping fees, estimated delivery times, failed delivery attempts, and related matters are set out in our Shipping / Delivery Policy.

10. Exchange, Return, Store Credit, and After-Sales Matters

All matters relating to exchanges, return review, defects, store credit, approved remedies, and after-sales handling are governed by our Exchange & Return Policy.

By placing an order, you acknowledge that you have read and understood that policy.

11. Intellectual Property

All content on this website, including but not limited to:

  • text
  • graphics
  • logos
  • icons
  • photographs
  • videos
  • product names
  • branding
  • website layout
  • design elements

is owned by or licensed to ZEMME and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, republish, upload, display, transmit, scrape, or exploit any content from this website without our prior written consent.

12. User Conduct and Prohibited Use

You agree not to use this website:

  • for any unlawful or fraudulent purpose
  • to submit false, misleading, or inaccurate information
  • to interfere with the operation or security of the website
  • to upload or transmit viruses, malware, or harmful code
  • to scrape, crawl, copy, or data-mine website content without authorization
  • to infringe our intellectual property rights or those of others
  • to harass, abuse, threaten, defame, or impersonate any person or entity
  • to misuse our promotions, refund channels, support channels, or review systems

We reserve the right to suspend or terminate access to our website or services where misuse is detected.

13. Reviews, Feedback, and Submissions

If you send us reviews, suggestions, feedback, testimonials, messages, or other content, you agree that we may use, reproduce, edit, publish, display, or share such content for business, promotional, or service-related purposes, subject to applicable law.

You agree that any content submitted by you:

  • is accurate to the best of your knowledge
  • does not violate any rights of any third party
  • is not unlawful, defamatory, abusive, obscene, or misleading

We reserve the right to remove or refuse to publish any content at our discretion.

14. Third-Party Services and Links

Our website may include access to or links to third-party services, including payment gateways, logistics providers, analytics tools, social media platforms, or external websites.

We are not responsible for the content, availability, practices, or terms of any third-party service. Your use of such services is at your own risk and is subject to the relevant third party’s terms and policies.

15. Privacy

Your personal data is handled in accordance with our Privacy Policy, which is published separately on this website.

By using our website or placing an order, you acknowledge that certain personal data may be collected and processed for purposes including:

  • order fulfilment
  • payment processing
  • customer support
  • shipping and delivery
  • fraud prevention
  • legal and regulatory compliance
  • marketing communications, where permitted

Malaysia’s PDPA framework expects organizations processing personal data in commercial transactions to provide a privacy notice explaining how personal data is processed.

16. Disclaimer

To the fullest extent permitted by law, this website and all products and services provided through it are made available on an “as is” and “as available” basis.

We do not guarantee that:

  • the website will always be available, uninterrupted, secure, or error-free
  • any defects will be corrected immediately
  • the website will be free from harmful components
  • all content will always be complete, accurate, or current

Nothing in these Terms excludes any guarantees, rights, or remedies that cannot lawfully be excluded under applicable consumer protection law.

17. Limitation of Liability

To the fullest extent permitted by law, ZEMME shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with:

  • your use of or inability to use the website
  • any delay or disruption in delivery
  • third-party service failures
  • pricing or technical errors
  • unauthorized access to your data or transmissions
  • reliance on website content

Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

18. Indemnity

You agree to indemnify and hold harmless ZEMME, its owners, affiliates, service providers, employees, representatives, and partners from any claim, demand, liability, damage, cost, or expense arising out of:

  • your breach of these Terms
  • your misuse of the website
  • your violation of any law or the rights of any third party

19. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the website or our services at any time, without prior notice, where we reasonably believe that you have breached these Terms, acted unlawfully, or misused our website or services.

Any rights or obligations that by nature should survive termination shall continue to apply after termination.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Where applicable, consumers may have rights under Malaysian law that cannot be excluded, limited, or waived by contract. Malaysian e-commerce rules also require online sellers to disclose certain seller information and support order correction and acknowledgment mechanisms.

21. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting the updated version on this website.

Your continued use of the website following any such changes constitutes your acceptance of those changes.

22. Contact Us

If you have any questions, complaints, or requests relating to these Terms, your order, or our website, please contact us at:

Email: hello@zemmeofficial.com