Contact Us
Have a question about your order, product details, sizing, delivery, or after-sales support?
We’re here to help.
For all enquiries, please contact us through the email below:
Email: hello@zemmeofficial.com
Our team will get back to you as soon as possible, usually within 1–2 working days.
Customer Support Hours
Monday – Friday: 10:00 AM – 6:00 PM
Saturday, Sunday & Public Holidays: Closed
Messages received outside our support hours will be reviewed on the next working day.
Order Enquiries
For order-related enquiries, please include the following information so we can assist you faster:
- Order number
- Full name
- Contact number
- Email address used for the order
- A clear description of your enquiry
For damaged, defective, or incorrect items, please also include:
- Clear photos of the item
- Clear photos of the packaging
- Unboxing video, where available
Please submit any issue relating to wrong items, manufacturing defects, or damage upon arrival within 7 days from the date your parcel is marked as delivered, in accordance with our Exchange & Return Policy.
Product & Sizing Enquiries
Need help choosing the right size or selecting a piece?
You may contact us before placing your order, and we’ll do our best to guide you based on the product details available.
Please note that customers are responsible for reviewing product details, size, design, colour, and order information before completing checkout.
Business & Collaboration Enquiries
For collaborations, partnerships, media enquiries, or business-related matters, please contact us at:
Email: hello@zemmeofficial.com
Kindly include your name, company or social media profile, and a brief description of your proposal.
Important Notice
Please do not send any item back to us without prior approval.
Unauthorized returns may not be accepted.
All exchange, return, store credit, defect, and after-sales requests are subject to review and approval in accordance with our Exchange & Return Policy.